C公司小语种员工流失率问题研究

发布时间：2021-11-20 05:02

　　业务流程外包已经存在了几十年,特别是在制造业部门,它是一种降低成本的手段。中国经济作为世界上发展最快、最具活力的经济体,其稳定的政治环境、较好的法制建设和基础设施建设、市场的巨大潜力以及大量低成本的具备基础技术和语言能力的人才均预示出中国在发展业务外包中存在明显的比较优势。近年来,在国家政府部门一系列支持政策,以及宏观经济快速发展、技术进步,国内企业外包需求和承接外包能力的因素推动下,我国外包服务行业发展十分迅速,目前已经发展成为仅次于印度的全球第二大服务外包国。依托国家优势,业务流程外包企业已然取得了较快的发展速度,但同时也面临着许多问题需要改进,例如,公司的硬件配套设施,公司的长远发展战略,人才的培养和留存等。C公司作为外包服务行业在国内成长迅速的其中一员,也长期面临着小语种员工流失率居高不下的困境,制约着其发展,更严重威胁着经营的稳定。本文采用马斯洛需求原理和工作特征设计模型等相关理论,分析了C公司小语种员工流失率的实际案例,并通过问卷和访谈等方法,发现其存在的薪资规划不合理,岗位人员配置不恰当,招聘过程有缺失等各环节的不足等问题,并就此提出了合理改善薪资估算数据,加入性格测试分... 

【文章来源】：广东外语外贸大学广东省

【文章页数】：109 页

【学位级别】：硕士

【文章目录】：
ACKNOWLEDGEMENTS
ABSTRACT
摘要
LIST OF ABBREVIATIONS
Chapter1 Introduction
    1.1 Research background
        1.1.1 Research background
        1.1.2 Research Significance
    1.2 Research Object and method
        1.2.1 Research object
        1.2.2 Research method
    1.3 Research framework
Chapter2 Literature review
    2.1 Relevant Concepts
        2.1.1 Staff attrition rate
        2.1.2 Staff well-being
    2.2 Relevant theoretical Foundation
        2.2.1 Maslow’s Hierarchy of needs
        2.2.2 Job characteristics model
    2.3 Relevant researches on staff attrition rate
        2.3.1 Research on staff attrition rate
        2.3.2 Research on staff attrition rate in BPO Company
        2.3.3 Research on Job characteristics model
Chapter3 Case Description
    3.1 Basic information of C Company
        3.1.1 Background of C Company
        3.1.2 Organization Chart of C Company
        3.1.3 Current status of C company Human Resources
    3.2 Basic information of C Company’s Minority language staff
        3.2.1 The range of C Company’s minority language staff
        3.2.2 The Characteristics of C Company’s minority language staff
    3.3 Current status of C Company’s minority language staff attrition
        3.3.1 Job requirement of C company’s minority language staff
        3.3.2 Recruitment process of C Company’s minority language staff
        3.3.3 Salary package of C Company’s minority language staff
        3.3.4 Current status of C Company’s minority language staff attrition
    3.4 Problem caused by C Company’s minority language staff attrition
    3.5 Investigation of satisfaction and sense of belonging of C Company staff
        3.5.1 Survey on C Company existing staff
        3.5.2 Questionnaire on C Company resigned staff of minority language staff
        3.5.3 Exit Interview on C Company department of minority language staff
    3.6 Problem of C Company minority language staff attrition
        3.6.1 Problem of C Company’s minority language staff recruitment
        3.6.2 Problem of C Company’s minority language staff salary package
        3.6.3 Problem of C Company’s minority language staff Job Characteristic Model
Chapter4 Case Analysis
    4.1 Root cause of C Company minority language staff attrition
        4.1.1 Analysis of C Company’s minority language staff recruitment root cause
        4.1.2 Analysis of C Company’s minority language staff salary package root cause
        4.1.3 Analysis of C Company’s minority language staff JCM root cause
Chapter5 Solution of C Company minority language staff attrition
    5.1 Personality test in recruitment step
    5.2 Adjustment for Minority language staff salary package
    5.3 Improve Job Characteristic Model of minority language staff
    5.4 Evaluation of the solution of C Company minority language staff attrition
Chapter6 Conclusion and Expectation
    6.1 Research conclusion
    6.2 Research limitation
    6.3 Research expectation
REFERENCE
Appendix
    Appendix1:Peakon Pulse Survey Questionnaire
    Appendix2:Questionnaire of Job Characteristics/ Personal Organization Matching and Job Happiness



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