Z银行信用卡中心学习型组织构建研究

发布时间：2024-03-05 02:48

　　Z银行信用卡中心由Z银行总行与ZJ银行合作于2002年底在S市设立,是Z银行对信用卡业务进行统一管理、集中操作、独立核算的业务部门,是Z银行信用卡业务全国总部。自2003年底正式发卡以来,Z银行信用卡中心始终坚持以客户为中心,不断推动业务实现质量、效益、规模的协调发展。近年来,随着中国信用卡行业快速发展,Z银行信用卡中心迎来新的发展机遇与挑战。如何培养高素质人才,如何使企业在激烈竞争中提升核心竞争力,如何使员工与组织同步发展等问题成为Z银行信用卡中心关注的焦点。学习型组织理论自20世纪90年代在全球范围内得到高度关注,理论界不断加深对该理论的研究与完善,实业界也通过实践积极探索,总结了许多宝贵的应用经验。Z银行信用卡中心为了在新的竞争环境下不断发展,就需要不断提升员工的综合素质,强化企业的学习能力和综合竞争力,向学习型组织转化。本研究以Z银行信用卡中心为具体研究对象,首先通过文献分析法,整理总结出全文核心支撑理论:彼得·圣吉的学习型组织五项修炼理论、马奎特学习型组织五系统理论;然后通过访谈法,分析归纳出Z银行信用卡中心构建学习型组织实践的现状及问题,进而在彼得·圣吉的学习型组织五项修炼...

【文章页数】：91 页

【学位级别】：硕士

【文章目录】：
ACKNOWLEDGEMENTS
ABSTRACT
摘要
ChapterⅠ Introduction
    1.1 Research Background
    1.2 Research Significance and Purpose
    1.3 Research Ideas and Methods
        1.3.1 Research Ideas
        1.3.2 Research Methods
    1.4 Research Innovation
ChapterⅡ Literature Review
    2.1 Definitions and Characteristics of Learning Organization
    2.2 The Historical Development of Learning Organization Theory
    2.3 The Theoretical Models of Learning Organization Theory
        2.3.1 Peter Senge’s learning organization Five Disciplines Model
        2.3.2 Marquardt’s Learning Organization Five System Model
        2.3.3 Garvin3M Model
    2.4 The Research on the Steps of Applying Learning Organization
ChapterⅢ Current Situation and Problem Analysis of the Credit Card Center of the Z Bank
    3.1 The Overview of the Credit Card Center of the Z Bank
        3.1.1 The Introduction of the Credit Card Center of the Z Bank
        3.1.2 The Organizational Structure of the Credit Card Center of the Z Bank
        3.1.3 The Staff Structure of the Credit Card Center of the Z Bank
    3.2 Analysis of the Organization Status and Problems of the Credit Card Center of the Z Bank
        3.2.1 Current Situation and Problem Analysis of Management Mechanism
        3.2.2 Current Situation and Problem Analysis of Feedback and Exchange
        3.2.3 Current Situation and Problem Analysis of Enterprise Culture
        3.2.4 Current Situation and Problem Analysis of Training and Learning
        3.2.5 Current Situation and Problem Analysis of Relationship between Individuals and Organization
ChapterⅣ The Solutions on the Construction of Learning Organization in the Credit Card Center of the Z Bank
    4.1 Principles and Ideas of the Credit Card Center of the Z Bank to Build a Learning Organization
        4.1.1 Construction Principles
        4.1.2 Construction Ideas
    4.2 Suggestions of the Credit Card Center of the Z Bank to Build a Learning Organization
        4.2.1 Promote Self-Transcendence
        4.2.2 Improve the Mental Model
        4.2.3 Establish Common Vision
        4.2.4 Promote Team Learning
        4.2.5 Promote Systematic Thinking
ChapterⅤ Application of Learning Organization in the Credit Card Center of the Z Bank——A Case Study in the Customer Service Department
    5.1 Introduction of the Customer Service Department of the Credit Card Center of the Z Bank
    5.2 Learning Organization Evaluation of the Customer Service Department of the Credit Card Center of the Z Bank
    5.3 Application of Learning Organization in the Customer Service Department of the Credit Card Center of the Z Bank
        5.3.1 Promote Self-Transcendence Practice
        5.3.2 Improve the Mental Model Practice
        5.3.3 Establish Common Vision Practice
        5.3.4 Promote Team Learning Practice
        5.3.5 Promote Systematic Thinking Practice
    5.4 Application Effect Evaluation of Learning Organization in the Customer Service Department of the Credit Card Center of the Z Bank
        5.4.1 Promote Self-Transcendence Effect Evaluation
        5.4.2 Improve Mental Model Effect Evaluation
        5.4.3 Establish Common Vision Effect Evaluation
        5.4.4 Promote Team Learning Effect Evaluation
        5.4.5 Promote Systematic Thinking Effect Evaluation
ChapterⅥ Conclusions and Prospects
    6.1 Conclusions
    6.2 Prospects
REFERENCE
APPENDIX



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